Legal
Cancellation policy
You can cancel your own order any time before it is packed, from your order page. After packing the goods are with the courier, and the remedy becomes a return instead.
Last updated 2 September 2026
- You can cancel
- Until the order is packed
- How
- Yourself, from your order page
- Refund
- Full, to the original payment method
- After packing
- Request a return once it arrives
When you can cancel
An order can be cancelled while it is still awaiting payment or confirmed but not yet packed. That covers the window in which nothing has physically happened to your order yet.
Once an order is marked packed the goods are boxed and may already be with a courier, so cancellation closes. If you no longer want it, refuse the delivery or request a return once it arrives — see the refund & return policy.
How to cancel
Open the order under your account and choose Cancel order. You can add a reason, which helps us but is optional. Guest orders can be cancelled from the tracking link in your confirmation email.
The cancellation is immediate. You do not need to wait for us to approve it.
What happens to your money
- Paid online: the full amount is refunded to the payment method you used. We release it as part of the cancellation; your bank then controls the timing, typically 5–7 working days.
- Not yet paid: the order simply closes and no charge is ever made.
If a refund does not reach you within a week of cancelling, email us with the order number and we will trace it.
Cancellations by us
Occasionally we have to cancel an order — stock that turns out to be unavailable, a payment the gateway could not verify, or a delivery address we cannot serve. If that happens you are told why and refunded in full. We do not cancel an order without telling you.
Questions
Email help@blobwear.com with your order number.